Keurig 2 0 Touch Screen Not Working? Here’s What You Need to Know!

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Recently, I’ve been having some trouble with my Keurig 2 0 touch screen not working. It’s been frustrating, to say the least, mainly since I rely on my Keurig for my daily cup of coffee. I’ve tried troubleshooting the issue, but nothing seems to work.

After researching, I’ve discovered that I’m not alone in my struggles. Many other Keurig 2.0 owners have reported similar issues with malfunctioning touch screens. Some have even had to replace their machines entirely.

As someone who relies on my Keurig for my morning pick-me-up, I’m eager to find a solution to this problem. In this article, I’ll explore the possible causes of the touch screen malfunction and share some tips for troubleshooting the issue. Hopefully, by the end of this article, I’ll have a fully functioning Keurig again!

Common Causes of Keurig 2 0 Touch Screen Not Working

Common Causes of Keurig 2 0 Touch Screen Not Working
Common Causes of Keurig 2 0 Touch Screen Not Working

Dirty Touch Screen

I have found that one of the most common causes of Keurig 2 0 touch screen issues is a dirty screen. Over time, the touch screen can become covered in oils, dirt, and other debris that can interfere with its functionality. I recommend cleaning the screen with a soft, damp cloth to fix this issue. Be sure to avoid using any harsh chemicals or abrasive materials that could damage the screen.

Software Glitches

Another common cause of touch screen issues with the Keurig 2.0 is software glitches. Sometimes, the software can become corrupted or outdated, which can cause the touch screen to malfunction. I recommend resetting the machine to its factory settings to fix this issue. This can usually be done by holding down the “menu” button for several seconds until the reset option appears.

Faulty Touch Screen

In some cases, touch screen issues with Keurig 2.0 can be caused by a faulty screen. This can be due to a manufacturing defect or damage to the screen itself. If you have tried cleaning the screen and resetting the machine without success, it may be time to contact Keurig customer service for further assistance.

Overall, if you are experiencing touch screen issues with your Keurig 2.0, it is crucial to address them promptly to ensure you can continue enjoying your favorite beverages. By understanding the common causes of touch screen issues and taking steps to manage them, you can keep your Keurig 2.0 running smoothly for years.

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How to Troubleshoot Keurig 2 0 Touch Screen Problems

How to Troubleshoot Keurig 2 0 Touch Screen Problems
How to Troubleshoot Keurig 2 0 Touch Screen Problems

If you’re having trouble with your Keurig 2.0 touch screen, don’t worry! You can take a few easy troubleshooting steps to get it working again. Here are some things to try:

Restart the Machine

The first thing to try is restarting the machine. To do this, unplug the Keurig 2.0 and wait about a minute. Then, plug it back in and turn it on. This can sometimes fix touch screen issues.

Update the Software

If restarting the machine doesn’t work, you may need to update the software. To do this, follow these steps:

  1. Press the settings button on the touch screen
  2. Select “system update.”
  3. Follow the on-screen instructions to update the software

After the update, restart the machine and see if the touch screen works correctly.

Clean the Touch Screen

If the touch screen is still not working, it may be dirty. To clean it, follow these steps:

  1. Unplug the Keurig 2.0
  2. Dampen a soft, lint-free cloth with water
  3. Gently wipe the touch screen with the cloth
  4. Dry the touch screen with a clean, dry cloth
  5. Plug the Keurig 2.0 back in and turn it on

If the touch screen is still not working after cleaning, you may need to contact Keurig customer support for further assistance.

When to Call Keurig Support

When to Call Keurig Support
When to Call Keurig Support

If you find that your Keurig 2.0 touch screen is not working correctly, you can try a few things to fix the issue on your own. However, if you have tried all the troubleshooting steps and your touch screen is still not responding, it may be time to call Keurig support.

Here are a few scenarios where you may want to consider reaching out to Keurig support:

  • If your touch screen is completely unresponsive and none of the buttons are working
  • If you have followed all of the troubleshooting steps provided by Keurig and your touch screen is still not working
  • If you notice any physical damage to your Keurig machine that may be impacting the touch screen

When you call Keurig support, be sure to have your machine’s serial number and purchase date on hand. This will help the support team quickly identify your machine and provide you with the best possible assistance.

Keurig support is available by phone and email, and their hours of operation vary depending on your location. If you are unable to reach Keurig support during their normal business hours, you can also visit their website for additional resources and troubleshooting tips.


After experiencing frustration with my Keurig 2 0 touch screen not working, I have concluded that this is a common issue many Keurig users face. While some troubleshooting steps can be taken, such as resetting the machine or cleaning the touch screen, these solutions do not always work.

It is disappointing that such an expensive and popular product has a recurring issue like this. Keurig could have done more to address the touch screen malfunction problem. However, it is essential to note that many satisfied Keurig users still have not experienced this issue.

Overall, while the Keurig 2.0 touch screen not working can be frustrating, it is not a deal breaker for me. I still enjoy the convenience and variety of the Keurig system and will continue to use it. However, I will be more cautious in recommending it to others and will inform them of this potential issue.

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